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Auto Service Guarantee

"I believe in the quality of our work... and I stand behind it with a 24 month / 24,000 mile warranty."

Brian Hogue, owner of State Street Auto Service in Ann Arbor, MI

Brian Hogue, Owner

State Street Auto Service
2115 S. State St, #B
Ann Arbor, MI 48104

(734) 761-8006

 

We are very reasonable and we work with one goal in our mind... keep our customers happy with our service. However, there are times when things just don’t go as planned, such as a part failing prematurely. That’s when we feel it’s a golden opportunity for us to proof we truly mean what we say… we want to Make You Happy.

Ann Arbor car owners choose us because we stand behind our work, and our guarantee system is our way of showing it.

24-month/24,000-mile Warranty

With our "In-House" 24-month / 24,000-mile warranty covering most parts and service, we will replace defective parts listed on your invoice at no charge, or refund the cost (our choice), within the warranty time or miles (whichever comes first) noted on your invoice from the original date of service. Warranty is limited to items charged for on your invoice. Warranty applies only as long as the current owner owns the vehicle. Any and all warranty repairs must be pre-approved.

Exclusions

Lower quality/cost parts: In some situations, customers will elect, or we may recommend, using a lower quality/cost part due to either vehicle expectations, or for budget reasons. In those cases, the warranty is only for the duration the manufacture provides.

Used parts: most used parts have only a 90-day warranty. Larger used parts, such as an engine or transmission, will have varying length of warranty depending on supplier and the age of the part. We will be very clear about using any parts that fall outside of our normal 24/24 warranty before obtaining your authorization. The original warranty of the “excluded” part will be clearly noted on the repair order.

NAPA AutoCare National Warranty*

We offer the NAPA AutoCare "Peace of Mind" Warranty, providing our customers with worry-free protection on qualifying parts and labor on Qualifying Repairs and Services for 24 Months/24,000 Miles.

There's no greater peace of mind® than knowing you have one less worry by having your vehicles serviced by the professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind® Warranty.

It's a written warranty that is honored at more than 14,000 locations nationwide - more than any other automotive repair brand.

So - no matter where your travels take you - if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.

NAPA AutoCare Nationwide Peace of Mind Warranty

* NOTE: Please ask for full guarantee/warranty details at time of purchase.

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